Terms of use

PRICES and SHIPPING

All the products from Fabrics and Friends show their prices with NO TAX INCLUDED. This may vary acording to your country and your billing/tax information. Please provide all the info at the moment of opening an account so that we can adjust everything acording to your data. All references are sold in bolts of 6m minimum and panels in 12 or 10 units. The retail price sugested in each product should be considered as a minimum reference when selling to final costumers.

We don’t have a minimum order amount and all fabrics are sold in bolts of 6m each pattern. If you wish to buy them by the meter please check our list of retailer shops.

To open your account in fabrics and friends, please send us all your info (including BUSINESS NAME, CONTACT NAME, SHIPPING ADDRESS, BILLING ADDRESS, PHONE, WEBSITE, MAIL, VAT/NIF) to info@fabricsandfriends.pt or using our contact form.

We ship worldwide from Portugal via MRW and shipping costs are not included in the product price. If you live outside the European Union, note that the customs service of your country may charge you additional customs taxes. These rates are not the responsibility of Fabrics and Friends and vary according to countries. Please, for more information, check with the customs service of your country before placing an order.

RETURNS

If for any reason you are not satisfied with your purchase, we give you within 10 working days from the date of delivery of the order to return it. The product must be returned in perfect condition and in the original packaging. Once we receive the package and check that everything is in order, we will proceed to refund the total amount to your bank account. The refund must occur within 15 days. The cost of return shipping costs is paid by the client, and in any case will be refunded, with the exception that the return is because of defect or error by the Fabrics and Friends.

The customer is responsible for tracking the package with the number that was given and to get the package out of the post office within the prescribed period, given the case that hasn’t been delivered on hand by the postman. In the event that the package is returned because it was not removed from the post office before completing the term, we will proceed to forward the same having the client paid new shipping costs.

SOME CONSIDERATIONS

To correctly view this website you must update your Internet Explorer browser or use Google Chrome (recommended), Mozilla Firefox or Safari.

We have tried to make the pictures presented in this online shop the closest to reality as possible, but there can always be slight differences, mainly regarding the color. This is due to several factors, including the monitor you are using and its configuration, the graphics card on your computer, among others.

CUSTOMER SERVICE

We inform that Fabrics and Friends is owned by Mara Lisa Batista Cascais, NIF PT238483932 and it’s a division of ilovekutchi shop. You can contact us via the e-mail info@fabricsandfriends.pt, telephone +351 919410432 or our contact form.